Economy Energy
View company profile →
Awful, avoid at all costs
I left this company on 18/09/18 with a credit balance of about £200. I rang up to request this shortly after this date, and was told that to get a refund, they needed to produce a final bill, after that they would take care of it and would refund me within a few weeks. The said the final bill would be produced within the week. After not hearing anything from them for a few weeks, I chased up via the the webchat, to be told that they could not refund my account until a final bill had been produced (turns out it hadn't after my initial call), and would then take 28 days to be refunded. Again, after hearing nothing, I phoned up today (11/05/2018), to be told that my refund request hadn't been processed because I hadn't requested it! Conveniently, there was also no record of my original call! I was also told that, because it was a busy time, they could not commit to a date for refunding my money, but it was likely to be longer than the standard 28 days (Incidentally, their website claims credit balances will be refunded within 14 days of request, I suggest not to take anything they say seriously). I was told I couldn't talk to a supervisor because "they wouldn't want to talk to me about this". When I asked to make a complaint, I was told that this would be logged and details emailed to me for my records, but, surprise-surprise, no email received. I would strongly advise anyone considering joining Economy Energy to reconsider, they unnecessarily put up your direct debit shortly after joining leading you to overpay, and will make all excuses under the sun not to return your money. A quick look at the other reviews shows this is a common experience, I only wish I had looked into this before signing up.