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Energy Ombudsman
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Ombudsman gives you a voice
From the beginning when I first contacted the Ombudsman with my issue regarding Ovo energy to the final decision I was treated fairly and with respect. Julie who was the investigator assigned to my case sent an email in the beginning explaining what happens at each stage, she then contacted me by phone to give me the decision of which was upheld. She was professional, friendly and approachable throughout. Timeline for my case- I submitted the online form with my issue 15.10.24 I was then assigned an investigator 30.10.24 with a decision being given 13.12.24. I would highly recommend if you have an issue with your energy supplier to contact the energy Ombudsman.