Spyder Active Sports
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SPYDER Ski wear. Buyer beware. Not fit for purpose
Wore a pair of brand new and VERY expensive ski trousers for approximately 6 hours of skiing over two days. Trousers ruined below ankles where normal contact with skis made. Take a look at the last communication from Spyder after about 20 or so e mails back and forth.......Priceless Dear Paul Thank you for contacting us concerning your Spyder ski pant. We have checked the pictures and unfortunately we have to refuse the warranty claim. It looks like normal using who was happened trough ski edges and that is not a product defect. Defects caused by third parties are not covered by warranty. Thank you in advance for your comprehension and kind regards Astrid Koch | Customer Service Manager www spyder.com Astrid Everyone at your end seems to be under the impression that ski trousers should not withstand any contact with the ski edge Clearly this is not the case, curious as it may seem, my legs are joined to my feet I think this is something that you should share with your customers before they purchase an expensive pair of trousers Clearly that is not in your interest so I will endeavour to ensure that I create some social awareness of this myself.Lets share your responses with the ski community and let them decide In the meantime I will take this matter up with my credit card company and instruct them to charge back You have lost a valuable customer. I will be shopping for my ski wear elsewhere going forward Disappointingly yours, Paul Stevenson