OFFICE
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Don’t buy an Office gift card
Don’t buy an Office gift card. I wanted a specific pair of shoes so got a gift card from my family for them for my birthday. Annoyingly, you can’t use a gift card and pay for the rest with your card, you have to top up the gift card. So I topped up my gift card with £9.99, when suddenly the balance went to £0. It took days for the balance to come back, and by then, the shoes had sold out. Now I have a gift card that I can’t spend on what I wanted, due to their error. While trying to sort out what was happening with the gift card, I spoke to 5 different customer care agents all on the same email thread, each as equally unhelpful as the last, who were incapable of reading the previous messages. Now they won’t refund the gift card even though it was THEIR error. Way more hassle than it’s worth, even if everything works “correctly” you still have to top up the card. Don’t bother.