OFFICE
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I would strongly advise against anyone…
I would strongly advise against anyone ordering from office if you actually want to recieve your item and nothing but excuses! I have recently ordered a pair of trainers from office which yodel delivered and as I wasn't in they emailed to say they would redeliver the following day. The next day there was no redelivery so I went to track the parcel and requested a day I knew I would be home and still did not receive anything. I contacted office on 10th November and was told they would raise it with yodel and they would update me within 48 hours which is fair. However after that time I had to email to be told I still had to wait I was then given a 5 working day time frame so that takes me to 17th November to now be told to wait another 24/48 hours. When I asked to escalate and a complaints procedure apparently there isn't one and it's all customer service team so nobody higher considering iv been given 3 time frames which haven't been upheld nobody is accountable! The item ordered in good faith is a sale item which is running low on stock and something I have promised my son for Christmas. The customer service is nonexistent and I feel so disappointed! Please try and find somewhere else to buy from because they do not care!