Trustline Carriers
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Beware
Beware: Trustline Carriers LLC is a Scam I’m writing to warn others about my unfortunate experience with Trustline Carriers LLC. This company uses deceptive tactics to lure customers with low quotes, takes a down payment, and then fails to deliver on their promises. I was looking to transport my Toyota 4Runner from Michigan to Indiana and entered my information into an interstate shipping database. Soon after, I was contacted by several brokers. Trustline Carriers offered a competitive “top-tier” package for $250. This included door-to-door service, full insurance, taxes and fees, expert handling, and even a free luggage allowance of up to 200 lbs. It sounded like a good deal, especially as this was my first time using an auto transport service. I spoke with a representative named Marcus Rankin, who confirmed my vehicle would be picked up on June 27, 2025. However, the day before the scheduled pick-up, I was told the assigned driver had a “bad history” and the pick-up had to be rescheduled. Since I would be out of town, we agreed to reschedule the pick-up for July 7, 2025. Then, unexpectedly, on Sunday, June 29, I received a text asking if the car could be picked up that day for next-day delivery. I rushed to make arrangements with a friend, but after confirming, I never heard back from them again. Upon returning to Michigan on July 7, I contacted the representative expecting my vehicle to be picked up as rescheduled. This time, I was told there were no drivers available unless I was willing to pay an additional $750. When I declined, I was told it could take up to a month to find a driver. At that point, it became clear to me that this was a scam. Their tactic is simple: bait customers with a low quote, collect a deposit, and then leave them hanging—pressuring them later with much higher prices. After this ordeal, I looked up reviews and found that others had similar complaints. The company often responds by claiming they “can’t locate the order,” which appears to be a common deflection. If Trustline responds to this review with that excuse, I am prepared to upload the contract and documentation. Do not trust this company. STAY AWAY FROM TRUSTLINE CARRIERS LLC.14199 Lanikai Beach DR, Orlando, FL 32827 Phone: (689) 219-7303