SkyLux Travel
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Fraudulent Practices
On Oct 22, 2024 SkyLux scheduled my trip to Italy Reservation NLBFZD with Iberia Airlines. I paid $5054.42 for the flight, $919.58 for their Commission, $597.40 for Travel Insurance. On Oct 23, 2024 my bank denied payment to Iberia Airlines for security reasons. On Nov 7, 2024, Skylux rescheduled my trip on Finlandia, Reservation MG8WTV and received payment for the flight. The travel agent (Sylvester)informed me the previously paid commission, and travel insurance were transferred to the new reservation. In Mar 2025 my wife was diagnosed with pancreatic cancer and I notified Skylux that I have to cancel my trip. Documentation regarding her medical condition was requested and submitted. Several days later I received an email from an agent Haddid stating I have no travel insurance. Since Mar 2025 I have made numerous requests regarding this matter to no avail. I paid for travel insurance for a reservation that was changed by Skylux and through their error I have lost all monies.