The One Broadband
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Incompetent and completely useless.
The One Broadband is hands down the worst company I have ever dealt with. Their customer service is non-existent—they are entirely incapable of resolving the very problems they cause, and their promises mean absolutely nothing. You can’t even get them on the phone! You're forced to either send an email or leave a voicemail, but guess what? They never call back, and they rarely bother responding to emails. To make matters worse, they cut off my internet connection without any prior notice. When I complained, instead of fixing their mistake, they had the nerve to ask me to sign a brand-new contract, claiming they needed to re-register me through CityFibre just to get me back online! Two words perfectly sum up this company: incapable and incompetent. Save yourself the stress and money—stay far away!