Travelocity
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We purchased a car with you for our…
We purchased a car with you for our trip to LA. Our plane was delayed and when we arrived we waited an hour for the shuttle service to pick us up to retrieve our car from Fox rentals. We tried calling in the meantime but we couldn’t reach anyone due to their Covid hours. After waiting we found out they were closed. We Ubered to our hotel. Called Fox rentals in the morning, the lady at the call center said as long as we were there before noon it would be okay. I took an Uber back and they said they had no car available. When I called Travelocity the first representative was not helpful at all and could care less about my situation. The second person was much nicer but also told me she couldn’t get ahold of Fox rentals. My situation was escalated and the just got back to me and notified me that they would be giving me a one time refund. Oh, how kind of y’all. $120 in Uber rides, stress, time and a $400 more car rental later. No one should ever have to go through this while on vacation.