Mr Malcolm Willden

Mr Malcolm Willden

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1
Review
4.0
4 out of 5 stars
Average rating

Reviews by Mr Malcolm Willden

AU

AUTODOC - Denmark

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4 out of 5 stars

I have used AutoDoc on several…

I have used AutoDoc on several occasions over the last two years with no issues, so on this latest visit to the AD site I was confident with the price, items and timing for expected delivery etc. I ordered a full set of Rotors and Pads for my car. I was a little surprised when I received 2 delivery numbers but thought as this order would be quite heavy AD had split the order up. The first box turned up in about 5 days, with the second box supposedly close behind. I had already prepared the car by having all of the rear rotors and pads removed the previous day. On opening the box I found 2 sets of rotors and 3 packs of pads🤔 I thought that a little strange as I didn’t recall ordering 4 sets of pads ( the 4th set of pads was in the second delivery that I didn’t have ) I checked the rotors and they were ok, I then checked the pads, only to find that they were 2 different sets. So I had the rear rotors and no pads ( as they were in the second impending delivery ) I tried to call but was directed to the Bot, after some back and forth they located the second delivery 🚚 and told me it would be a couple of days. Now I still had my car 🚗 in the air at this time but no pads to use. So I hung on and on the third day after trying to call AD ( no response ) I was actually able to purchase a set of pads here in Denmark ( considerable more expensive than AD ) and installed them the same day, so at least the car was back on the road. Ok I then had to contact AD to see if I could stop the delivery and find out how to return the other 2 spurious sets of pads ( that didn’t even fit my car ) I actually got into an email conversation with AD and I must say they were very good in sending me the free return form and a refund for the items not required. I am just awaiting confirmation of the refund. All in all what should have been a pretty easy job that would usually only take a day. I had the car off the road over a week. I’m ok with mistakes as these things happen and on the basis of my previous use of AD I shall continue to use them in the future.