Hey!Broadband
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Emma Cooksey was outstanding - All HB staff should take note
I've had nothing but issues with HB as a company for the whole of my recent contract and parts of my previous. However it would be disingenuous if I did not leave a review, highlighting how great Emma Cooksey Billing manager is. After several hideous interactions which I cannot articulate the stress and frustration caused, Emma methodically, conscientiously, thoroughly picked apart and set right. She was incredibly patient, even when I was sarcastic in my initial email thinking I was dealing with another idiot as I had the past, she genuinely cared about helping resolve the problems with the account and service. Fair is fair in life and Emma has been the highlight of HB! If HB reads these reviews properly, I highly recommend you base your customer service and problem solving training around Emma and the way she operates with her customers. Thanks Emma, I hope you get some commendation from the company.