Lorraine Stephens

Lorraine Stephens

Member since Invalid Date
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1 out of 5 stars
Average rating

Reviews by Lorraine Stephens

OC

Oceania Cruises

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1 out of 5 stars

Terrible pre trip service

I booked for an Oceania cruise for the Med in Sept. My friend fell and broke her so hip we asked for a 5 day ext. for the total payment to be made, after having paid a deposit, about 6 months out so she could see the specialist. They refused. We tried to transfer our deposit to another cruise next year - they refused - and took $1100. Their reason was we’re weren’t booking like for like. But they didn’t have the same 15 cruise in 2025. We had to cancel . I will never deal with them again. Be wary - their customer service is sh….t.