Brian Cox Estate Agents
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Brian Cox Estate Agents are officially…
Brian Cox Estate Agents are officially the most worst real estate company to ever do any amount of potential business with because their sales reps are very backward, very behind the times, not very deaf-aware, and they don't even bother to get back to me at all. Earlier this week, I was interested in these two properties they had on their books. I was thinking of buying them because the ceiling in the kitchen started leaking water on Friday 31st May 2024 because the washbasin in the upstairs bathroom had sprang leaks before the ceiling eventually fell down on Tuesday 4th June 2024. There's still bits of ceiling on the floor in the kitchen and water everywhere which makes the kitchen floor very slippery so I have to be very careful when I am walking around in the kitchen. It means that all my clothes on the clothes line in the kitchen will have to be washed again. First, their sales rep tried getting through to me on the phone, but of course, he couldn't because I am deaf and I cannot hear. I had left explicit instructions that they were to contact me by either email or SMS but they apparently took no notice of what I had said. I had to explain that I was deaf and that I couldn't hear. The notion of not everyone can hear seems to be a very foreign and alien concept to them. Then their rep got back to me and said that he had set up a 11.30 a.m. appointment for me to view the property this morning (Saturday 8th June 2024). I had to explain that the 11.30 a.m. appointment was just no good for me because I was expecting a box from the USA which was due to be delivered this morning. I had to pay £51.99 customs charge on the box before they would deliver it. The box arrived just before 11 a.m. (the postie usually comes round between 10 a.m. and 12 noon). I said that I would be able to view the property this afternoon from 2 p.m. to 3 p.m. Checked my emails before I left the house. No answer from the sales rep. I left the house at 12.10 p.m. I then bought a notebook with some pens from W. H. Smiths so that I could ask the rep some questions about the property. I left W. H. Smiths at 12.48 p.m. and arrived in the road leading to the property at 1.29 p.m. I then waited and waited and waited and waited. At 2.40 p.m., I gave up waiting and decided to go home instead. I had already arranged to view this second property, and I had asked to view it at 9 a.m. on either Monday (10th June) or Tuesday (11th June) but I don't think I will bother because the other rep never got back to me at all. I am never ever buying anything from Brian Cox Esate Agents because they have effectively soured my experience of them and the people there are very clearly a miserable bunch of 2-faced lying prejudiced surdophobic xenophobic Fascist Nazi bigots who don't seem to value deaf / disabled people as much as anyone else like everyone else in Harrow, and they don't seem to have ever heard of WhatsApp which is far much easier for me to communicate with them rather than them trying to reach me on the phone and my emailing them and texting them. They are just very backward and very behind the times. Of course, I am disappointed because someone will have already bagged the property I wanted to view this afternoon. Who wouldn't be?