Pinoy Tourism
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NOT EVEN ONE STAR.
I had a deeply negative experience with this travel agency. Initially, I applied and paid for 60-day tourist visas for two people. However, the e-visas I received were only for 30 days. When I immediately raised this discrepancy, the agency simply stated that the 30-day duration was what immigration approved, offering no prior explanation or warning. I felt misled and ultimately accepted the shorter visas, although the partial refund offered was inadequate and unfair. Had I been informed of the 30-day limitation upfront, I would have chosen a different agency. Furthermore, my cousin, who was transitioning to an employment visa, was unjustly reported as absconding by this agency. Despite being informed that an employment visa was underway, they proceeded to file the absconding case and demanded a substantial payment for its resolution. The agency offered no assistance or support, demonstrating a clear lack of customer care and exploitative practices with inflated charges. I strongly advise anyone considering using this agency to seek alternatives. Their lack of transparency, poor customer service, and apparent willingness to exploit customers are unacceptable.