Airport Van Rental
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We had a puncture on the freeway while…
We had a puncture on the freeway while driving at 75 miles/hr. Placed a call to Roadside assistance who told me it will cost me 50$ to replace the tire to which we agreed and she told me she will speak to dispatch and will give me a call back in 15 mins with ETA and further details. Half an hour later no call back, we called again who started the process again and told us they are sending someone, instead they sent a state trooper that these people need help who are stuck on the road side. We tried calling again as we had 4 kids in the car and it was a scary situation being stranded on the roadside, to our surprise calling for 15 mins to roadside assistance and service center no one picked up the phone. I finally rerouted my number and called from a different number and guess what got an answer right away. Finally after being on phone for almost an hour with back and fourth finally after being stranded for 3 hours the tire was changed. Unbelievably pathetic service. Will never use this service again. Ever.