Affinity Water
View company profile →
Absolutely disgusting behaviour from…
Absolutely disgusting behaviour from affinity water customer service. Theyre rude and uncaring about anything. Twice I have called as I am having a stressful situation trying to get an account off my exs name. The first time the agent was so rude and told me there was nothing I could do about it. Even though the money was coming from my account and not hers. The 2nd time they closed her account. Price hiked the water to 85 a month for a single occupant and won't send out someone to fit a water meter until December (7 months) its day light robbery and they know it. There are no other water suppliers in my area at least so they can do what they want and they're robbing people blind. Absolutely despicable behaviour!! Editing following the generic reply. For others records they haven't reached out to me directly. Theyre saying this to save face it seems. Im not sure what other detail I can give you. You're charging people extortionate amounts for water and charging people the same whether they live alone or with a family of 5. You cant come see my property to assess if I can have a water meter for over 6 months which is convenient giving im having to pay so much money in the meantime. Honestly it makes me feel sick the way they operate. Board members and senior execs take home insane bonuses whilst they continue to exploit the people and do nothing to fix their own errors like leaks and waste disposal. How the uk government allow you cowboys to continue to operate is disgusting. How you have monopolised the water supply so we have no choice but to pay you outrage sums of money!