TTNC - The Telephone Number Company
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Wouldn't use them again if they were the last Communications company on earth
We took this company to the Communications Ombudsman after reading all the other reviews about the mysterious "Dark Web Monitor" that appeared on our bills when the company accountant picked up this charge at year-end. They bullishly refused to refund, saying they had sent emails a year prior with a '30 day free trial' followed by continuation of the service if you don't reply. That is not the definition of an explicit opt-in to a service. TTNC then provided conflicting responses, including their initial promise to reverse the charges, followed by a reversal of that offer and then sent aggressive emails 'claiming the money back' within days, which was laughable. We paid - and then proceeded to follow the correct channels, asking for a deadlock letter. They did this - and were so incompetent that they put the wrong communications dispute service in their letter, putting CISAS instead of the Communications Ombudsman. Many calls to their office ask you to leave a voicemail - hardly a 'communications' company if you can't get anyone on the phone easily, and have to raise a ticket / email them. Needless to say, we were awarded all our money back, plus a goodwill gesture. Here's the irony - they're still sending "How did we do?" emails. It's a shame, as they were a great company - until they got bought out by Chess Plc. Wouldn't touch them with a bargepole if they were the last communications company on earth.