Electric Rider
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Not one for writing reviews but i feel…
Not one for writing reviews but i feel in my case i have no option,this is long winded so please bear with me... I purchased a Electric moped in late March and within a few days of the order circumstances changed so i canceled the order ,both online via email and then by phone ..Was told a refund could take up to 21 days i then was told it would go direct to my bank account i then informed them that i paid via credit (Newpay) so refund would have to go direct to the..This is were the fun started in between all this Electricrider took Newpay of their platform and decided to stop working with them..I was then told by Electricrider (Alexandar Bell) that i would have to go direct to Newpay for the refund..I then contacted Newpay who said the only way to get the refund back was to do a chargeback,i then contacted Electricrider to inform them this is what i was adviced to do ,they also told me at the time that Electricrider were not responding to there messages..Eledtricrider again informed that because they took Newpay off their platform they were having difficulties in paying my refund so please bear with them ,ok so i move on in between all this i had to send all the documents off to Mastercard and the fraud and dispute team who then did the chargeback and that went in to my Newpay account ,then i eventualy get a refund from Electricrider that was paid direct in to my personal account and i didn't realise this until i checked my account days later then i contacted the Newpay fraud and dispute team to inform them of this they so basically i had received 2 refunds ,all this was no fault of my own ,basically Electricrider taking Newpay of their platform and no longer working with them caused all this ..So i move on again i then had to ask Newpay to pay me the refund they got from chargeback as Electricrider sent me a threating demanding letter for the money giving me 14 days to get the money off Newpay and pay it to my personal account and then pay Electricrider direct to their account ,Newpay fraud and dispute team are aware what i have had to do and told me that Electricrider have gone about the refund the wrong way ,anyway on the 9th May 2022 i got the refund sent back to their account (all done at the bank with full receipt and information on why the transaction was being done ,i also had email proof that the money was recieved on their side ) Ok Everything sorted at last after all the stress and worry ,guess what yesterday 13th June 2022 i got a call from Newpay fraud and disputes team asking me for all my proof of payments emails etc as for some reason on the 24th May 2 weeks after the payment they challenged the chargeback talk about left hand not knowing what the right is doing as all the proof is their that they recieved payment ,should i really have to go through all this when i wanted was a simple refund ....I contacted Electricrider both by phone and email regarding this yesterday ,mainly to let them know that there appears to be some mistake on their part and to give them the chance to look in to it ,was told i would get a call back,nothing and no response to email to date..Come on Alexandar Bell this as been stressful enough without this other cock up ,as said i don't particularity like posting back feedback but your letter demanding the money and basically threatening me with legal action and saying i was potentially committing fraud was very stressful and not true as the circumstances lay at your door when you took Newpay off your platform .I worked with you on this from day one and kept in full contact ,would have been nice if you did the same ..