P&O Cruises
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The P&O truth
I think this company needs an honest review. I love cruising. I have done loads of cruises but have only used P&O three times. Once on a cruise to Northern Europe, where I had an amazing time and was blown away. So naturally I booked again. However, I then did a cruise to the Norwegian Fjords. Where the service was awful, staff were on their phones on the top deck while in port, ignoring the guests and on one night, we were sat in the restaurant and we weren't seen for 45 minutes, so we ended up leaving and heading to the buffet. I thought that perhaps it was a one off so I booked another cruise for September 2025 to go to Scandinavia. It is a dream holiday, I dont have a lot of money so £2000 is a once in a lifetime booking for me that I will never be able to do again. However, the company took Stockholm off of the itinerary, and replaced it with an over night stay in Tallinn Estonia. I know that this is annoying but it cannot be helped, however, I contacted the customer service team to express my dismay regarding the fact that maybe in future, they should chose another port rather than an over night stay as more places to visit is always better than an over night stay. Now the reason they have such a low score is the reply I got. Basically, the person that contacted me, made out as it was 'no big deal' and it was an insignificant change to the itinerary. This confirmed with me that P&O are an out of touch company. People cannot afford to pay their prices so they save up and save up over months/years to afford them because the locations the cruise is visiting is a once in a lifetime trip, and then they make out as not visiting a dream location for the huge amount of money you have spent is 'no big deal' is craziness. Please save your money and book with a more reliable company. P&O cancel ports so often. I only know this as I have family and friends that have also used them, and who are actively avoiding them themselves in the future. It will be the last cruise I do with this company.