Zoro
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Customer service doesn't care....
I purchased nearly $4,000 worth of Nordfab quick clamp ducting from Zoro. It was nearly all damaged during the packaging process. They shipped the ducting by wrapping it tightly together with plastic wrap and leaving it unprotected. It arrived out of round with numerous dents. The manufacture specifically states NOT to use ducting with dents or out of round. I brought this to customer service's attention and they couldn't careless. This is a 100% safety issue. This ducting is used for high vacuum industrial applications. If someone were to use these products in the condition Zoro ships them in it would cause them to leak or even implode. Since the Customer Service agent didn't care I asked that it be escalated to management. Nope, they just said "Sorry" with their canned response. I wanted nothing from them other than for them to acknowledge the problem and do something to ensure the safety of their customers.