Bob Watson

Feb 23, 2021

I purchased office 2019 professional…

I purchased office 2019 professional plus and had no issue installing 18 months ago and using it. However after a computer rebuild, I had to reinstall so I did contact Fast Software who sent me the download link which didn't have a link. I managed to chat online as there was a online chat link via my email and installed office 2019 via their provided link and did not use my Microsoft account. I entered the product code and tried to validate via Microsoft. This is when I had issue. It didn't like the phone activation code and tried 12 times without success. I managed to speak to Dan online chat again who informed me it was a Microsoft validation issue and to talk to them. Microsoft passed me onto a supervisor as the product code was invalid. They explained it was misused and blocked the product key. I emailed Fast Software four times without response and their live chat suddenly disappeared when I raised this issue. DO NOT BUY FROM THEM! IT WAS A RETAIL VERSION AS WELL (unknown to me). Thank you for your response however I emailed you of this issue and you sent me a download link to re-install on my new machine. I also had a live chat twice due to not being able to validate the product where I also explained the rebuild issue and he advised me to keep trying and speak to a Microsoft advisor who would sort out this issue within 5 minutes. Microsoft took 20 minutes as I was passed onto a supervisor who said it was not a rebuild issue and that the licence (product key) had already been blocked prior to my attempts as used too many times. I did give you plenty of opportunity to respond where you didn't even after four emails. All I wanted was another product key which I paid for.