LifeStance Health
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Waited 2 hours; doctor no-show
Waited 2 hours in virtual waiting room; arrived in waiting room at 9:54am for 10:20 appt. doctor never showed up. The waiting room would say “one ahead of you in line” then 2, then 3. What!?? At 10:20 it went back to “1 person ahead of you.” At 11:00, 40 min after my appt, it said “you are next in line.” Finally at 11:40 i called the office.. receptionist said, “the doctor said you were not in the waiting room at 10:20 for your appointment.” I was DEFINITELY there!! Receptionist said maybe the doctor’s computer doesn’t work. Maybe? Maybe the doc isn’t allowed enough time per patient, so he has to skip a few to keep up. I looked further into this company. CEO said “we are incredibly inefficient.” Also they have extremely high turnover for professional level employees. This place is all about making as much money as possible, patient care & professionalism is just not a priority.