EWT Water
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Bad Customer Service
I’ve been a customer for over 10 years and stuck with them when they put up all there prices. Over the last couple of years the customer service level has plummeted. Have repeatedly emailed them with no response for various things. Example: Having to wait over eight months for salt that should’ve been delivered at the same time as the maintenance check. I have now come to the point we have issued an ultimatum give them five days to respond or I’ll be cancelling my direct debit and requesting a refund. Servicing is fine when you can get an appointment and the engineers do a very good job. But the stress of trying to contact them, get appointments booked and sort out problems just isn’t worth the service. The 2 stars is only for the engineer who has been to my house year after year. They make him travel 2 hours when another engineer lives 20 minutes away. Just shows the bad management they have now.