Zoomo
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Definitely stay away
Definitely stay away. I rented a bike to get uber eats delivery from Zoomo cambridge on Wednesday 17th May. On Friday, May 19, the brakes of the bike broke down and I made an appointment with the Zoomo service for Monday, May 22. I took the bike to the zoomo cambridge branch on monday and the related employees repaired it and delivered the bike in a short time. I went to the zoomo cambridge branch on Monday, May 29, and delivered the bike with all its parts (key, spare battery, battery, lock and lock extension cable) without any problems, and the person working there accepted the return without any problems and took delivery of the bike. I received an e-mail on June 3rd that 100 pounds of bond and 85 pounds of damaged were deducted from my deposit due to the fact that I delivered the bike incomplete and damaged. I said it was a mistake and they should check it out. Afterwards, I received an e-mail that the rim of the bike was delivered damaged, and I sent an e-mail asking them to prove it because I was sure that I had delivered the bike without any problems. A few emails later they sent me a photo of a broken rim from another bike and only the rim part was visible. The date section was cut off in the photograph taken as evidence, so it did not provide evidence, and the bike with the broken rim in the photograph they took was definitely not in a condition to be ridden. On the day I made the return, I drove the bike to the store and delivered it without any problems. I replied to the e-mail again and wrote that this bike does not belong to me and I asked for a real photo of the bike in full and uncropped history. I absolutely do not accept this situation and I will complain to the legal authorities. I delivered the bike the way I received it, this is absolutely nothing but deceiving people. I will tell everyone around me about this situation so that they stay away from Zoomo.