Travelocity
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Absolute Nightmare!!! Never again…
Had an absolutely horrible experience with travelocity. Will never book with them again. My trip was heavily affected by weather, and my first flight was changed quickly and efficiently due to the circumstances. However, my return flight was also heavily affected by weather and when I called Travelocity they told me I needed to contact WestJet. I spent 4 hours on hold for WestJet, and finally when WestJet answered they were very helpful, telling me I was covered under a special weather policy they had that was effective until the 8th. They told me they took notes on their end and would wait for a call from Travelocity to get my flight changed for me no problem. Upon contacting Travelocity again, they lied to me repeatedly, saying they "weren't allowed to call the airlines" and that WestJet's phone lines are "closed" so they wouldn't be able to reach them anyway. (By the way, I called WestJet again immediately afterwards and they confirmed for me that their phone lines were 24/7). Eventually the agent I was speaking to put her supervisor on at my request and he cut me off whenever I tried to explain the situation and hung up on me. They told me they'd call me back within 24 hours and to no one's surprise, they did not. I have honestly never experienced customer service quite like this before. I very patiently spent 6 hours of my life just trying to get my flight changed since WestJet's policy allowed me to do so, and Travelocity probably spent more time making the process as difficult as possible than it would've taken to just... call WestJet and switch it. Do NOT book with Travelocity, honestly just go directly through the airline. The airlines are much easier to deal with if anything unexpected happens regarding your trip. Cut out the middleman!