PlantingTree™ Online Garden Center
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Satisfaction Guaranteed
After my weeping redbud tree was damaged by a wanna-be lawnmower man, my husband ordered a lavender-twist weeping redbud from Planting Tree. When the tree arrived, my great expectation turned into tragic realization; the photos of the tree I ordered bared no resemblance to what I received. The tree had been topped so it would not get any taller and all of its lower branches, the ones that create the overall waterfall effect, had been cut off. I was beyond disappointed. The company refunded only part of the warranty price but no refund for tree. I notified Planting Tree immediately about the condition of the tree they sent including photos. I gave them a chance to make it right; they responded by refunding part of the plant warranty we purchased. That’s not making it right. Spend $170 on tree, safe shipping and a one year warranty ($15.95) only to end up with a very sad, severely altered and chopped up tree. I pointed out the “Satisfaction Guaranty” and told Planting Tree aka Fast Growing Trees that I was very dissatisfied with the tree. The company reached out to me after my previous review (not a good one) was published. They did not have the tree I ordered but instead offered a different tree of my choice at the same price point. I found a beautiful Crimson Queen Japanese Maple that I fell in love with. The company had the 2-3’ tree in stock and shipped immediately at their expense. The tree arrived in perfect condition and is quite the beauty! I changed my review because despite their restrictive refund/ return policy, they are flexible and do seem to focus on their customer’s satisfaction. They have always been polite and despite the initial problems with the first tree, they more than made up for it by replacing a tree at their expense and acted in good faith. I would recommend this company with one caveat; Make it a point to ask for pictures of tree exact tree they want to send or make notes on the order form about your expectations. I am now a satisfied customer. 😊