Kailo Wellness
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Kalio recommended Red Carpet Facial
I called Kalio to get a recommendation on a face treatment for my sensitive skin with dermatitis and mentioned I do like LED, phone consultant right away said The Red Carpet facial 45 minutes $200. Arrival is lovely, rooms are a little clinical and underwhelming but I was exited for a relaxing informative facial. Therapist did a skin assessment left and got a mask treatment, quite uncomfortable she removed it straight away and went to get 2 others to try. Both those were stinging and uncomfortable, my face worsening. We just proceeded to the LED healing light treatment. My face was hot and uncomfortable but I knew the light would be doing good work, I just wish I didn’t have to have the light working on something that’s just damaged my skin. At reception I gave them payment and told them I was a little disappointed I didn’t have a facial’ like I had booked and she said someone would call and check on me tomorrow. I had the phone call today, I was offered another complimentary LED treatment. I was told there was another facial i should have been recommended for extreme sensitivity cases and intended for people going through something like chemotherapy and that her phone staff would be trained to identify the customer in future. I declined a complimentary LED as I’m moving interstate next week and there is absolutely nothing that she could do for me, warning to those who are purchasing gift vouchers or a special day for themselves- don’t book it because it’s The Calile hotel. - I wish I could share the photos of my face after the facial on this Google review, they were shocking !!! Book an amazing experience at a different spa. This is not it!