EWT Water
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Very Disappointed
My softner was fitted 11/2016. In the first two years i replaced two kettles and two elements in the emersion heater due to lime in the water. It is virtually impossible to get any reasonable response from EWT including numerous emails and phone calls about the LIme allsorts of excuses. Then in 2019 they replaced it after evidence of the kettle. At this point there service in my area Co kerry Ireland takes 6-8 weeks to see anybody. I have been told they do not have many customers in Kerry i wonder why??? Then i replaced another kettle and the washing machine. Remember EWT states 100% guarantee?????!!!!!! No lime I called several times told just adjustments and then 6 weeks later after a call fed up with lime pse why why why!!!! Me,,,sent a service engineer who was not great empty contents from the unit on my footpath outside would not disolve at all???? He said it will evenually wash away. Two weeks later. Then Covid arrived this was now a problem. So after Covid i made two phone calls requesting a service. No problem i explained the issue with lime but we replaced it in 2019. Yes but still lime washing machine replaced with new one.Oh dear she said well the service will cost you 132 euro 6-8 weeks. Why are you charging me 132 euro i have spent 1200 euro on kettles elements washing machine and labour. Not interested in my lime problem really!!!! i do not think i should pay for this service complains??????? I then phoned and cancelled this service call out two days later and told her i just received a quote from another company to remove EWT and install new one in its place. She replied anything else could not place call off quicker enough!! I then received a text how is our service 1 to 5. I put 1 off course. A text arrived sorry about that pse explain why and so i did. No response i can only say EWT does not require customers with a LIME PROBLEM after all we at EWT are 100% lime free???? I have started a possible review by BBC Rip of Britain. I have all the proof kettles elements and receipt for the new washing machine. Watch this space lets see what happens.