Master Massage Equipment Ltd
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Meh customer service
Fantastic product, disappointing customer service. As a professional massage therapist, I expect a lot from my kit, it must perform well and stand up to a lot of use. Imagine my excitement at receiving a brand new plush Santana couch and then the disappointment as I picked up the couch in its brand new carry case only to have one of the handles break. I emailed mhpinternational with pictures and awaited a response. 5 days later and I haven't heard a peep from them, not a confirmation email or anything. Shame as the couch is decent but the customer service is lacking. Edit: got a reply finally and issue was resolved with no quibble, will give benefit of the doubt as the product is so good, all my clients really appeaciate the quality of the couch.