US Mobile
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I've spoken with several reps, but one has stood above them all, Haseeb Malik, here's why.
The experience that I had with US Mobile customer support deserves beyond 5 stars. I was lucky enough to have a representative by the name of Haseeb Malik. He went above and beyond any other rep that I have interacted with on USM. He thought of solutions that no other rep even considered. He showed a dedicated interest in making me a satisfied customer. He clearly understood what my problem was and not only solved it perfectly, but I made a comment in passing regarding support of Galaxy7 watches soon on USM. He was honest and straightforward and offered 2 solutions to my comment about support of Apple Watch and Pixel Watch, but not Galaxy7 watch. Both solutions were never even suggested or even occurred to other reps when I asked the same question. They just said nothing we can do, sorry. But Haseeb though of an excellent way to make the cost of having a Galaxy watch activated on USM comparable to them being Free Add-On that comes with the DarkStar Unlimited Plan. Needless to say, his ideas were outstanding and left me as a very satisfied customer. I believe that if Haseeb Malik has this attitude with all the customers he deals with, that he should be recognized or promoted to train other reps on customer satisfaction and overall interaction with customers. Working in IT, I would hire him in a second as a trainer for our IT support team and I believe the management at US Mobile should consider the same. With sincere gratitude, I leave this most positive review for Haseeb Malik. Well done all around! A+