Bankia
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Don't touch this bank with a bargepole
Don't touch this bank with a bargepole, the operation is a shambles. Customer service department is unfit for purpose. Account charges are ludicrous - 14€ per month for simply maintaining an account in credit, + annual fees for each and every card. Many matters cannot be resolved without travelling to a branch - ours is 80km away since they closed the local one 8 years ago. Should have moved bank years ago, am now doing so.