Economy Energy
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Not fit for purpose, utterly incompetent!
My story is not dissimilar to many on here who complain. They do not adhere to promises and after amassing almost £450 credit I had no choice but to involve the ombudsmen. They quickly decided in my favour and the company even sent a confirmation to the ombudsmen that they had completely resolved my issue. They lied..... The ombudsmen confirmed they had not actually done anything they were ordered to and despite assurances from them earlier they had complied with nothing. I wanted to advise any potential customers of this company that there is a common theme here, you get very much in credit very quickly however they hold on to your money (at least in my experience) to the point of considering legal action. With all the issues one deals with on a daily basis this is one you really don't need, they did the same to my father who waited almost a year for a £20 referal fee, despite speaking to numerous management and myself who is owed the best part of £500, I have ream after ream of email "we will get back to you" standard replies!! The fact is I have been let down in the worst way, my family who were also with this company at one point were badly let down. I would never again have anything to do with this company. As it is the company cannot provide you with a customer service level that would be deemed at best the worst. They are not fit for purpose and for that reason I would ask you consider the days upon days worth of your time trying to resolve their errors? You end up doing their job for them as they are utterly incompetent and the time you waste they are happy to sit and do NOTHING. The industry I feel will come down extremely heavy on this company as they have a clear intent as well as a history of not complying with the energy ombudsmen findings against them. They lie, I have the proof in e mail format stating that my complaints will be resolved by a certain date only for the Energy ombudsmen to find out they lied and my case is reopened. For the sake of your sanity avoid this company at all costs, as I stated before I would gladly pay more from a well known company. These people are in my opinion nothing more than the "crooks" a previous writer stated. It's also funny that Economy Energy are complaining about that person's review?? They should focus more energy into providing customers with quality service instead they seek out negative reviews to try and block!!! Well this is fact and can be backed up with fact so try and remove this if you dare!!!! The longer this company refuses to rectify my issue the more I will share this review accross multiple platforms including but not limited to this platform and any I see fit for the purpose of educating your potential customers to your utter incompetence.