Cambridge Water
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I noticed that my bank account shows…
I noticed that my bank account shows Direct Debit taken 14th September. It's a variable amount, so requires 10 days' notice. They claim they sent an email on 13th. It appears to have vanished without trace..... anyway, that is far too short notice. Am unable to view the detailed bill online, as they cannot create the image. Rather contradictory explanations as to exactly when they discovered these problems, when I rang up. No time to wait for a "call back in the next 48 hours", so will check where I stand with the Direct Debit regulations. Regardless of their ongoing problems, I think they have failed to comply. Long queue waiting for a response from the COOP to find out what to do next, but that's another matter. A dreadful waste of time and incompetent. Feeble management of billing if a bill cannot be viewed that seems to have been made up on 22nd August. Updated 24th September: Just noticed that an email came in on 23rd September telling me that my billed amount 'will' be taken out on 14th September......! They lied to me on the phone about sending it out on 13th September. The awful thing is that we are stuck with one company - there's no competition for the customers to flee to.