PH

May 15, 2025

At first

At first, i thought i would be getting the help from this service, especially as I needed it due to severe dyslexia and hoping that someone could help me challenge British Gas for the way they treated me, over charged me, promised me 4 good will payments in writing but never gave them to me. When i raised this issue with the ombudsman who were already dealing with issues on how they treated me, it was disregarded. I was told to go back to BG. I did this numerous times via email, with copies of the promised goodwill payments, but ignored. Im very disappointed especially as i needed assistance due to my dyslexia. There is no point disclosing you have additional needs as they actually don't care. So now, im left with an unchallenged issue and as its too stressful for me to go back to BG to keep challenging them and being ignored, ive lost out on 4 goodwill payments. so disappointing