Energy Ombudsman
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Update
Total waste of time I fell foul of the Energy Ombudsman and OVO energy when they shut the previous Energy Ombudsman service down in 2023 and the guy called Andy left Between OVO and the Energy Ombudsman service all they have done is cause stress Finally managed to get a case opened again in November 2024 First of all told OVO could refuse to go with the Energy Ombudsman Service …… guess what they did!so proved they had sent a 8 week letter Just before Christmas I get the Result I have underpaid No I have not So told me the best thing would be to decline it Don’t think she even looked at it Was just happy to get her Christmas holiday. Now good old OVO are telling me to go back to the Energy Ombudsman Compliance with OVO that is all they are! Don’t waste your time All they can quote is small claims court! Thanks for a complete messed up experience Paid for by the Energy Companies. Thank you for your reply OVO are now telling me to come back to you….. As I quoted you have told me the small claims court is my only option! As the previous Energy Ombudsman service was closed down in August 2023 The letter that I should have received in April was lost or “Sat” on on my appeal and never completed! Does that Original Decision still stand against OVO because they Need to be told and I understand they have to adhere to that Decision! The letter I received pointing to Step change and advice is more than upsetting. I have been judged most unfairly and accused of underpaying because of the inept service I have received. The original letter I received in August 2023 after it got lost/sat on was less than flattering.