SR
SriLankan Airlines Official
View company profile →
Downgrade From Business to Economy Class (TRV-CMB)
On Nov 25 2024. I was flying From TRV to CMB on Business Class. First the ground staff were not aware that Malaysian Long Term Visa Holders do not require to fill the MDEC. I had to go to the MDEC link and show them the requirement. Secondly I was requested to downgrade from Business Class to Economy. I was told I would receive a refund in 30 days. I received an email asking for my bank details. I responded telling them to credit the same credit card I used to purchase the ticket in the first place on Dec 9 2024. To date I have not received any response or refund. I will not fly this airline anymore.