Lovers Canal Cruises
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Avoid Lover Cruise
If I could give 0 stars I would for this terrible company. We booked a month or so prior to coming for a 6.30pm pizza cruise, we got there before 6pm and went to the check in desk which was empty. After waiting here a few mins and no sign of anyone coming to help us I went to the bar where the staff sounded like they had no idea what a pizza cruise even was but told us to wait in the bar so we did. After around 15 mins of waiting I asked again only to be told the same thing. I then decided after another 5 mins of waiting to walk down the steps to the boats to be told by the member of staff she wasn't sure and got a manager. The manager then told us that the cruise had been changed to 6pm and we would have been emailed No email was ever received and even checked with him there. He went on to say there was nothing he could do and put the blame on us even though we would have made the 6pm time had the staff in the bar known what was going on. He said all we could do was email and we would get a full refund this was captured on audio just incase. We emailed and have just and the service from them has been awful first they sent a screen shot to say they apparently emailed us and the T&C to say if we had wanted to cancel they needed 8 hours notice. When we replied to explain we were cancelling it and had not had this email they said they send they were less than helpful and we would not be geeting any money back and addressed non of the points we raised. They then told us if we wanted to escalate this we had to email another address that is for EU citizens only, when emailing back to say they had not addressed out points and we are not in the EU so cant email that address we got back and email to say 'sorry you don't live in the EU' and that was it. This is shocking and they have left us out of pocket and really put a downer on what was supposed to be a nice trip away. I'd avoid at all cost, better off getting food in one of the many cafes or restaurants and going on the hour cruise for €15 much nicer staff.