Justhost
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Tech Support Is Aggravating and Incompetent
JustHost is an example of a good company being taken down by bad support. I have been dealing with JustHost since 2009. Here is what I can say... their shared service, used in combination with Cloudflare, does create a very fast website, even if it is large and with significant traffic. However, if you run into a problem, you are just out of luck. The phone (tier-1) tech support is fine but typically can't help with real issues. The problem comes when your support ticket is pushed to tier-2, which will only communicate via email and only after they make contact first. They are supposed to communicate within 24 hours... they don't. Then, their initial contact is typically a way to push the issue off their desk... they will try to blame anything.... a vague/generic reference to plugins or Cloudflare, or will even claim they don't see a problem and that website is working fine when it is clearly not. When you respond, they will take another 48-72 hours to respond again, and will again come up with another vague idea why the site is having an issue... again to push it off their desk so they don't have to do any actual work... or you will sometimes even find the support ticket closed while the issue remains unresolved. Up until recently, I have been willing to live with this. Up until the last year, I was willing to deal with bad tech support maybe once a year because the issues would eventually get fixed. I chalked it up to something I would have to deal with for a good price. However, over the last year, every 3 months or so, I have database communication issues. They don't look into it, refuse to look into it, or respond that a communication issue does not exist... which, the way they operate, I don't trust they even checked. After a week or more, the database communication issue will magically fix itself and the website is back to working just fine. So, it is never the reason they try to blame. Wait 3 months, and repeat. After all these years, I think I have finally reached my limit. My current term ends in about a year. At this point, I just don't see myself renewing unless there is a drastic change.