Browns Restaurants
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Poor service and music too loud
St Martins Lane London. The food was excellent and all the staff polite. However, 5 waiters throughout the meal. Our original, we did not see again until we complained (first complaint) as messages passed to him on ordering did not filter to the various other people who served us later on - no continuity. The main course order arrived and was incorrect so the "cleaver" waiter, who thought he could remember everything without writing it down, got it wrong. No offer of additional sauces when mains arrived, or coffee afterwards (we declined sweet). The music was so loud it was like a night club (I have a recording). Same issue last time i was there back in May with "background music" stopping conversation. Complained to a junior manager after the meal, and he seemed to be laughing at us and said it was only on that day the sound was an issue - it was the same back in May, but all he kept saying was that he was not working there then! Several tables around us were also moaning (to each other anyway). The sound volume was up and down like a yo yo. He was not interested in us, barely apologised, did not offer any compensation or return visit, and was, to be frank, arrogant. I have been visiting this restaurant 2-3 times a year for over 25 years, and am shocked that since the refurb this year, standards have dropped so far. Appalling.