DCG Stores
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The futon frame and mattress was received in good order.
The futon frame and mattress were received as ordered. I saw all of the negative reviews here after I placed my order and was initially concerned when I received the frame without the mattress. I contacted DCG by replying to their confirmation email and they promptly provided the following response: "The mattress is shipped separately as they are made to order. We did request an update on the status of your order. We do apologize you have not received it yet. There has been a bit of a backup in our warehouse due to the high numbers of orders we have received. As soon as we have tracking/shipping information it will be forwarded via email." I received the mattress 5 days later and put the futon together with no issues. It looks and feels great. I realize that many people have had a negative experience, but since most people only write reviews when something bad happens, I thought I should share my positive experience with this purchase.