Michaels Stores
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Don't order on line & pick up! Loopholes in return.
I placed an on line order with store pick up. I drove 30 mins to the store, got my item and went home. When I opened it (cake decorating supplies) it was visibly broken!! I called and was told that since I picked it up I'd need a supervisor to help me replace it. I sat on hold 15 mins, hung up, called again. Sat on hold a second time. Then gave up. This is not good customer service.