SriLankan Airlines Official
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Warning! - Do not fly with Sri Lankan Airlines - Continuous cancellations and delays could result in their international license being revoked.
On the 25th February, my return flight from Colombo to London was delayed by 4.5 hours. Whilst I did received emails alerting me to the delays, they were numerous and confusing (at one point the flight time was actually brought forward by an hour!) and made it very difficult to plan travel to the airport. Additionally, I incurred additional costs related to extended hotel stays and changes in UK airport transportation due to the delay. I wrote to Sri Lankan Airlines on my return and it took more than a month to get a reply, despite their website suggesting it would be within 10 days. Unsurprisingly their reply stated "we regret that the Airline has not considered offering compensation to the passengers in connection with this situation. Thus, we regret that the airline will be not be able to accede to your request to offer any form of compensation in this regard.". I subsequently discovered that there have been such serious problems with flight cancellations and delays that the Sri Lankan Government has considered revoking their license to fly internationally (google it if you need proof). As well as reports of staff protests, staff disruption and rats found in the planes! (Again, easy to find info if you google). I strongly advise people not to fly with Sri Lankan Airlines. It's very sad as Sri Lanka is actually a wonderful country.