Volkswagen Financial Services
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I am very disappointed with VWFS
I am very disappointed with VWFS. 😓 I purchased a faulty vehicle from Simpsons Skoda in April 2024. I was totally Mis-sold. I was told the warranty was Volkswagen approved for 12 months. This was also stated on the advert on their website. This was a lie & the vehicle came with a 6 months warranty that wasn’t Volkswagen approved! 😠 I was told the vehicle had a full service history including the automatic gearbox as it had done of 40,000 miles at point of sale. It hadn’t. In August 2024, only 4 months after purchasing the vehicle the problems started with the gearbox. I contacted the aftercare sales manager at Simpsons Skoda who totally fobbed me off until the warranty had run out & told me they couldn’t help. Their customer service was horrendous, I’m happy to share screenshots of emails etc. After pleading with them they said I could pay £170 to have the car taken to them, which I did. They then quoted me over £2,000 for it fixing. I contacted VWFS UK to make them aware & explained I want to reject the vehicle as it was faulty aswell as being mis-sold the warranty and service. VWFS have taken over 11 weeks to appoint a case handler to look at this this case handler in question is not contactable, I have telephoned everyday since 10th April & told he would call me back within 72 hours. I’m still waiting. He then sends an email with a conclusion leaving out all of the relevant points. I telephone & ask for the complaints dept, I’m told I would have a call back within 72 hours, it’s been well over that & im still waiting. I telephone & ask to speak to a manager, the manager refused to speak to me as a case handler has been appointed. I am utterly disgusted. Meanwhile I’m paying £315 a month since August to VWFS for a vehicle I don’t have. I am a working mum of three children & had no vehicle for this amount of time. There has been no compassion whatsoever, infact the opposite from Simpsons Skoda who will not engage with me whatsoever but still have my vehicle. I expected better from VWFS.