Japan Crate
View company profile →
Customer service needs some serious work
Ordered on 26/12/2020 and still awaiting a dispatch notification. I get due to covid and the holidays there are delays but COMMUNICATE THIS TO YOUR CUSTOMERS. I have several subscriptions and all of them have been great at letting me know theres a delay and items will be dispatched a week later than usual. Just a week where as with Japan Crate upon digging through their FAQs it is showing 3 to 4 weeks!? And then a further 2 to 4 weeks for the crate to arrive to Europe! 8 weeks to recieve a crate that I paid $10 shipping for is ridiculous!!! If you are having issues at least put this at the top of the FAQ page rather than right at the bottom or better yet email your customers! I have now seen youtubers post videos of the contents which destroys all the fun and it definitely doesn't seem to be worth the wait, very disappointed - other sub boxes amended this issue and shipped all their boxes a week later and at the same time to avoid the mystery of the box being destroyed, Japan Crate should look at doing the same. I have contacted them and requested a refund. Let's see what happens. Update: At the time of the email I received from the team my order had not been dispatched, or I hadn't recieved notice of it, yet you stated that the order had been shipped and you were therefore unable to refund it. You then gave me a discount code for $5 which doesn't even cover half of the shipping cost. Its an absolute joke and I won't be using the service again. I'll be sure to get my 500K followers to avoid you too. Shame, as I was excited to share my experience with them. Almost a month after ordering and I still don't have a tracking number.