Ona Hotels
Read all reviews for Ona Hotels →
SCAM ALERT: Misleading Photos, False Advertising, No Refund
We booked a one-bedroom apartment at Ona Living Barcelona through the Agoda platform, but upon arrival we were placed in a studio that bore no resemblance to the promotional photos on the website and booking platform. The room we were given was not an apartment — there was no separation between the bedroom and the common areas, and no city view, despite this being clearly advertised in the listing. This was not the accommodation we paid for, and it did not match the images nor description presented on the platform. Despite submitting complaints, the response was evasive, and no refund was offered for the service that was clearly not delivered as contracted. The property justified the switch by claiming the hotel was fully booked and that we were placed in an accessible unit — something that was never communicated to us or approved. Our main requirement in the booking was to have a separate bedroom, which was denied to us without notice, alternative options, or explanation. This was clearly a case of FALSE advertising. This is a SCAM!