Pete2262

Feb 5, 2024

Car that I purchased from Ardens

I purchased my car from from Ardens at the end of January 2023. When I was just about to leave the salesperson said that the MOT hadn't been done but didnt run out till May so would I mind? On getting the car home I found a few irritating things, the front and rear inside screen looked as if they had never been cleaned in a month of Sundays, all of the tyres had different pressure settings, under the bonnet was the best part of a tree and the ISO covers on the back seat were all broken. This is where emailing and phoning became my new pastime. However many times I emailed I was possibly lucky to get a reply but this declined as the months past. It took in the region of 7 months to get a set of ISO covers of which I had spoken to the spares department at Ardens and they confirmed that they had them in stock or could get them by the afternoon? When I phoned up to book the car in for the MOT I was informed that I would have to leave the car there all day, I did ask that as I was so far from home if I got there early was it at all possible to wait for it? I again was informed that it had to be left all day, what a lack of inflexibility, in the end it was easier to pay for an MOT nearer to home. The finish from the wheels came off when I washed the car, I asked why the wheels had been painted and not powder coated and was informed that this is what they did, after asking the salesperson reluctantly he gave ME the address of who could supply me with a can of spray and sort it out myself? I think this is where the penny dropped for me, there wasn't really any after service at all, not sure if there was any type of service? All in all a very disappointing experience.