Smiles Dental
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Awful admin team
Over all, the customer experience received from the business operation team (Swords) were very poor. Customer are handled rather than helped. This is a business that does not embrace and welcomes diversity and inclusion too. I recommend people who are not willing to restricted by a typical conservative Irish culture, do not choose this Clinic. You can only do what you are told. The way they handle customers were similar to Ireland 25 years ago where other culture way of being were not very well treated. It’s an interesting way of managing a business after all. I received a call from the receptionist a few months later after I booked my appointment. The administrator demanding me to pay for a deposit which normally was charged at the point of making appointment. I asked to check my bank records first in case I was overcharged. She didn’t care and wasn’t interested in what I had said at all, and would not let me say a more words. When I insisted finishing what I had to say, she started to accuse me for shouting.l made her aware that she needed to watch out for her poor telephone manners. She handed up on me. I called back and requested to spoke to her manager, not only her manager was not available, she handled up on me straight away. I called again, asked her why I am not allowing to talk, that was it a monologue, she handed up on me again. Then she don’t pick up the call again. I am not sure this is a scam call or this Clinc just have a very poor skilled staff. It’s a very unpleasant and upsetting experience that I had with this Clinc. I am consider to move dentist after this. Then the manager called me, she was good at listening to me but she said that the way customers speak to receptionists has to comply to her business rules, which is mainly based on Irish culture. When customers is mistreated, if they sound tiny bit frustrated, they will be “ marked” as shouting. And this behaviour is not acceptable to them. So I was in the wrong when I was shocked by the bad telephone manners, and in order to make myself heard, I have to comply to their rules and behave like a good Irish person, than I am deserving to be heard. If I don’t sound like a happy customer, then what ever I said, I was shouting. I ask her to cancel the appointment and I will never attend the service again. As the receptionist behaves as a bully, now I understand that’s because the manager endorses the behaviour. I raised my concerns that there seemed no room for diversity and inclusion of other cultures, she started to handle me again restating their policies and I didn’t fit into the way their good customer should behave. I emphasised the policy means the Irish way or no way. Nonetheless people speaking a second languages and coming from a different culture background, but it not her concern. I was wrong because I didn’t react the way she thinks I should. I was demanded to do what I was told and had no right to check my bank balance first before I make another payment. They looked after their profit while customer just had to hope for the best that they are honest. I recommend that anyone who dislike being disrespected and mistreated , this is not a good clinic for you to start letting them look after your dental health. Otherwise there will be no more smile dental experience for you.