Adagio Teas
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Terrible customer service
Terrible customer service. Sadly I saw on their website that they had a 4.9 Google review and I trusted it. But the Google review for Adagio Teas is actually 3.0. I'm looking for how I can place a negative review for the Adagio.com Google option. This company should not be in business. They took my money, claimed they shipped, but I had to contact them three separate times to request that they contact the shipper to determine that the shipment was "lost" so a replacement could be sent. The shipper's spokesperson, DHL customer service, said they never received the item. There is no contact number for Adagio Teas that allows you to speak with customer service and your only option is to send an email. Today I received an email from customer service stating, "we are still a small company, with a small, but dedicated team to handle each aspect of the business. Our customer service "team" is in fact just one individual." Well, their useless team will never get my business again. EVER.