JR Cigars
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JR cigar gets ZERO stars review from this customer.
JR cigar gets ZERO stars review from this customer. JR Cigars located in Burlington, NC has provided me the absolute worst customer service experience I have ever encountered. I placed an order with JR cigars for a sample box of cigars And paid extra for 2nd day UPS shipping. I spoke to a sales rep who shall remain nameless, and the sales rep assured me my order would be shipped promptly. I ordered these cigars for my brother who is gravely ill in a nursing home in NYC. I advised my brother that the cigars would be delivered on Thursday Aug. 3rd. My brother called me to advise me that he did not receive the cigars as expected. I promptly reached out to JR cigars in order to get the tracking number for the order I placed with them (JR cigars). Upon speaking with JR they advised me that my order did not shop yet because they did not receive my age verification (ID) yet. I questioned the rep as to why hasn't anyone reached out to me from JR and I was told that they don't do that. In other words I placed an order with 2nd day ups shipping and two days later the order still did not ship. JR cigars advised me that they do not follow up on customer order shipping problems. I asked the sales rep when would they advise me that my order has not shipped yet and the rep said maybe after 10 days they would let me know. I was told by JR rep that my order would be delivered on Monday and that there is nothing else they could do. I am sure JR has many happy customers and based on reviews they seem to have a quality product. My experience is they have very, very poor customer service follow up procedures in place and I will never order from JR cigars again.