pbm Property Management
View company profile →
Disappointing Experience with PBM: All Talk and Charges, No KPI, SLA & Action
Disappointing Experience with PBM: All Talk and Charges, No KPI, SLA & Action I’ve been dealing with PBM since April, raising serious concerns about issues within my estate. Initially, I reached out to the estate manager, hoping for some resolution. Despite their polished responses, absolutely nothing has been done to address my concerns. They even went as far as erasing my query from their Fixflo system. Over the months, I escalated the matter—first to middle management in July, then to the director and CEO, following PBM’s own complaints handling procedure (CHP) in August. Despite including the developer in my communications, I am still being ignored. It’s incredibly frustrating that while my emails and complaints, along with those of many other residents, continue to be disregarded, we are still charged service fees with no transparency regarding KPI (Key Performance Indicators) or SLA (Service Level Agreements). Despite my best efforts to follow their CHP and reach out to higher management, there has been no resolution. I expect better from an estate management company, especially one that claims to value its residents. PBM’s handling of the estate, along with their response to my concerns and complaints, has been extremely poor and unprofessional. It seems that this may be reflective of their true standard operating procedure and company culture.